Shipping policy
we know waiting on happy mail is the hardest part. 💜 here’s what to expect after placing your state your mood order.
processing times
most in-stock orders are processed within 3–5 business days, excluding weekends and holidays.
during launches, sales, holidays, and other high-volume periods, processing may take a little longer.
if a product has a different processing or shipping timeline, such as a preorder, custom order, or limited release, that information will be listed on the product page.
processing time refers to the time needed to prepare your order before it is handed over to the shipping carrier.
shipping days
orders are typically shipped on monday and wednesday.
on scheduled shipping days, eligible in-stock orders placed before 2 PM ET may ship the same day when processing capacity allows.
same-day shipping is not guaranteed during launches, sales, holidays, preorder periods, or other high-volume times.
shipping rates
shipping rates are calculated at checkout based on your order and delivery location.
eligible U.S. orders of $99 or more receive free standard shipping.
where do you ship?
state your mood currently ships within the United States only.
international shipping is not available at this time.
expedited shipping
expedited shipping is not currently available for standard online orders.
select custom, event, or wholesale orders may have separate shipping arrangements when confirmed directly with state your mood.
tracking your order
once your order has been shipped, you’ll receive a confirmation email containing your tracking information.
please allow time for the carrier to scan and update your package after it has been received.
a shipping confirmation means your package has been prepared and transferred into the shipping process. carrier tracking updates may not appear immediately.
preorders
if your order contains both in-stock and preorder items, the entire order will ship together once the preorder item is ready, unless otherwise stated on the product page.
if you would like your in-stock items sooner, we recommend placing them in a separate order.
estimated preorder shipping dates will be listed on the applicable product page.
incorrect or incomplete addresses
customers are responsible for entering a complete and accurate shipping address at checkout.
if you notice an error, contact support@stateyourmood.com as soon as possible with your order number and correct shipping information.
if your order has not entered processing, we’ll do our best to update the address.
once an order has shipped, we cannot guarantee that the address can be changed or the package rerouted.
if a package is returned to state your mood because of an incorrect, incomplete, or undeliverable address provided at checkout, additional shipping charges may be required before the order can be resent.
returned-to-sender packages
if your package is returned to us because it was refused, unclaimed, or considered undeliverable by the carrier, contact support@stateyourmood.com.
once the package has been returned and reviewed, we’ll contact you regarding available next steps.
additional shipping charges may apply if the order needs to be resent.
packages marked delivered
if your tracking shows that your package was delivered but you cannot locate it:
- check around your delivery area, mailbox, parcel locker, side or back doors, and other secure locations
- check with household members or nearby neighbors
- allow up to 48 hours, as some carriers may mark packages delivered shortly before final delivery
- contact the shipping carrier for additional delivery details
if you still cannot locate your package after taking those steps, email support@stateyourmood.com with your order number and we’ll review the situation with you.
a package marked as delivered does not automatically qualify for a refund or replacement.
lost packages
if your tracking has stopped updating for an extended period or your package appears to be lost in transit, contact support@stateyourmood.com.
we may need to confirm the package status with the shipping carrier before determining the appropriate resolution.
damaged packages
if your order arrives damaged, defective, missing an item, or contains an incorrect item, contact support@stateyourmood.com within 7 days of delivery.
please include your order number along with clear photos of the item, shipping box, and packaging when applicable.
you can find additional information in our Refund Policy.
shipping delays
once a package is in the carrier’s possession, occasional delays caused by weather, carrier disruptions, holidays, or other circumstances may occur.
carrier delivery estimates are estimates and are not guaranteed by state your mood.
we’ll always do our best to help if your shipment appears to have a problem.
custom + event orders
custom event and gifting orders may have different production, delivery, pickup, and shipping arrangements based on the quantity, destination, and event timeline.
those details will be included in your individual quote or order agreement.
wholesale orders
wholesale orders follow a separate processing and shipping schedule.
approved wholesale partners should refer to our Wholesale page or their order agreement for current wholesale shipping information.
questions about your shipment?
email support@stateyourmood.com and include your order number so we can help you faster.
we aim to respond within 1–2 business days, monday through friday.